Kids electric rides, Bicycles, Hoverboards, Luxury Lifestyle

RETURNS & EXCHANGE POLICY


Customers are liable for inputting the correct shipping address in the order form and will be liable for the replacement costs in the case the address was input incorrectly. Please double-check to ensure that you have listed the appropriate address in the shipping address section.
Not all items are eligible for returns, buyers must contact our support team PRIOR to purchase the item to see if the item is eligible for returns. Should the items arrive damaged, follow the instructions outlined below on this page. Only eligible products may be returned to us in new and unused condition and original packaging within 7 days if it is an item that is eligible for a return, customers must email us with the order number (restocking fee of 30% will apply for eligible return items) - do not ship any products back until you receive the RMA number and email instructions.


Please note that we may charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons and we reserve the right to refuse any such returns. Any merchandise returned to us unauthorized will be refused. Please verify with our support team first at support@ridespeedx.com.
All customers must inspect the condition of the product upon arrival and report any problems within 7 days from receiving the product.

DAMAGED / DEFECTIVE ITEMS:
Once you have sent us an email with images/videos we will verify the parts needed for replacement and ship out the replacement parts based on the missing/defective parts, depending on availability (some parts may require a separate special order). Customers are responsible for installing these parts, our support team is available to guide you through the assembly process via phone or email.

NOTE: Customers must email support@funxilla.com with the order number and photos/videos of any damages immediately upon receiving the item. DO NOT start assembling the parts until you share the photos with our support team. NOTE: AFTER 7 DAYS, FUNXILLA CANNOT ACCEPT RETURNS

LOST ITEMS:
FUNXILLA will not be liable for lost packages marked as "completed" deliveries via your chosen delivery method. Deliveries marked as "completed" with proof of deliveries will be counted as final. We reserve the right to obtain proof of delivery and file a trace case to investigate orders that are marked as "delivered". All customers must submit a lost package report with your local police department and provide the lost report to us in order to conduct a lost case investigation with our carrier partners. All decisions will be based on police lost report investigation and delivery service investigation results, we will not issue refunds or replacements for packages with a proof of delivery confirmation.

NON-ACCEPTABLE RETURNS::
Customers must review the product dimensions prior to purchasing the product, FUNXILLA is not liable for products that do not fit or for duplicate orders along with the following:
- Size does not fit.
- Color does not match 100% with photos.
- Blemish damages (scratches, damages on car body, etc.) -> Replacement parts will be shipped free of charge based on availability.
- Design is not to expectation.
- Duplicate orders, all customers are liable for reviewing the order confirmation emails to verify their order quantity.

BUYERS MUST CONTACT SUPPORT TO CHECK IF SELECTED ITEM IS ELIGIBLE FOR RETURN PRIOR TO PURCHASING:
In order to return a product that's eligible for returns that is unused/new item in its original box and packaging, please follow the below instructions:
1. You MUST contact us via email to get an RMA (Return merchandise authorization) Number and return instructions PRIOR to returning the item.
2. Package MUST be unused and placed back in its original packaging.
3. Pack the products into it’sbox with plenty of packing material, and tape securely.
4. You MUST write the RA# issued by Customer Service clearly on the outside of the shipping carton, NOT on the product package.
5. Customers must drop off the package to our office.

[IMPORTANT PLEASE READ]


You must email support@funxilla.com/ghanaspeedx@gmail.com including your order number, tracking number, and attach an official 'lost package' report from your local police department. Customers must file a lost package report with the police immediately if delivery is marked "completed" but not delivered.
We must receive a copy of the lost report with the official stamp from your local police department, if customers cannot provide the official report within 5 days of delivery confirmation we cannot file a lost case investigation and we cannot ship replacements for lost packages until we file a lost claim with the carriers with the verified lost report within the 5 day period.
Copyright © All rights reserved | FUNXILLA.

By purchasing from our website or physical store, all customers acknowledge and agree to the Terms and Conditions (also customers are required to click the checkbox that states "I agree to the Terms and Conditions" prior to the checkout/shopping cart page). All parents are fully responsible for his or her child’s safety and supervision is required at all times. Parents must read the manual prior to using FUNXILLA product. Customers agree that FUNXILLA is not liable for the safety of the children, all parents must decide whether to allow his or her child to operate ride on car toys based on the child’s maturity, ability, skill, and health condition prior to riding the vehicle. To prevent injuries, parental supervision is required at all times.